Technology Support Services for the Online Classroom

Pearson Online Academy’s technology support staff members have an expansive knowledge of computer technology and Connexus®, the educational management system. They will help you to troubleshoot any problems you are having with Connexus. The support team members also have remote diagnostic tools that allow them to “see” a student's computer and correct problems from afar.

Pearson Online Academy provides extensive online classroom technical support for students and parents via toll-free phone service and email. During regular business hours (9 a.m. to 9 p.m. Eastern time, Monday—Friday), calls and emails are routed directly to the technical support staff on duty. After hours and on weekends, requests for educational management systems help are recorded and responded to the next business day.

Online Resources

Pearson Online Academy provides numerous online classroom resources for parents, students, and staff. The extensive Online Help system is searchable and easy to use. It contains a wide array of how-to topics about:

  • Using features of Connexus, the education management system
  • Troubleshooting problems with your computer
  • Using the software on your computer

And much, much more!

Pearson Online Academy also provides detailed training online that is interactive and engaging. It covers topics such as:

  • Helping your child be successful in an online classroom
  • Staying organized
  • Curriculum differences across grade levels
  • Using Connexus


How to Reset Your Connexus® Password

Connexus is the education management system used by Connections Academy. If you have forgotten your password or wish to change it, learn how to conveniently reset your password. 

Reset Your Password