Technology Support Services for the Online Classroom

Pearson Online Academy’s technology support staff members have expansive knowledge of computer technology and our educational management system.

We provide extensive online classroom technical support for students and parents via toll-free phone service and email. During regular business hours (9 a.m. to 9 p.m. ET, Monday-Friday), calls and emails are routed directly to the technical support staff on duty. After-hours and on weekends, requests are recorded and responded to the next business day.

Pearson Online Classroom® Help

What is it?

Pearson Online Classroom (formally known as Connexus®) Help is a searchable knowledge base used for self-service support on help topics, technical documents, password recovery, and video tutorials designed to teach you how to use the Pearson Online Classroom and its many useful features.

If you’re having trouble figuring out how to do something or have questions about the Pearson Online Classroom and its features, try doing a keyword search in Help to look for answers first. You can also find troubleshooting tips for your computer.

How do I get to it?

Access Pearson Online Classroom Help at any time by clicking on the orange question mark located on your home page toolbar.

If you would like to login to your virtual classroom, click here.

What’s in there?

  • Contact information for the technical support team
  • LiveLesson® support and troubleshooting
  • Instructions for using the Pearson Online Classroom features:
    • Running the Scheduler
    • Creating recurring events on the Planner
    • Using WebMail features
    • Reviewing/marking lessons pending approval
    • Accessing the Message Boards/creating your own threads
    • Recording attendance
    • Navigating the grade book

Support Services?

The experts on our toll-free Help Line are available during business hours to provide students and families with technical support.

You’ll soon discover what a great tool the Pearson Online Classroom is and how easy it is to use!



Pearson Online Academy uses information technology as a means of providing equal opportunity to the greatest number of people, including people with disabilities. We are committed to creating a culture of access for inclusive learning and to providing programs, products, and services that are accessible for the greatest number of people. We believe in developing solutions that remove barriers, as well as creating accessible websites and other electronic information that meet the technical standards and principles set forth in Section 508 of the Federal Rehabilitation Act of 1973. Learn more about our commitment and approach to accessibility.

How to Reset Your Password

The instructions listed below describe how to reset your Pearson Online Classroom password if you have forgotten it or wish to change it.

You will need to have your username and the email address that is associated with your account. If you have forgotten your username or email, please call the support representative for assistance at 1-877-804-6222 or email us at

Once you have submitted your user verification, further instructions will be sent to the email address that is associated with your account. If you are unable to find this email in your inbox or junk mail folder, please contact the support representative for assistance.

To confirm your request for a new password, you must click on the link that is provided in the email. You will be asked to create a new password, which must meet the following criteria:

  • be at least 8 characters in length;
  • contain at least 1 lowercase and 1 uppercase letter;
  • contain at least 1 number (0–9); and
  • contain at least 1 special character (!, @, #, $, %, ^, &, *)

Submit the new password to complete the request! You will be redirected to the Pearson Online Classroom login page, where you can now log in and access your user account.